Return & Refund Policy – Wink & Wear

At Wink & Wear, we want you to love your purchase. If you’re not completely satisfied, our return and refund policy ensures a smooth and fair resolution.

Eligibility for Returns & Refunds
You may request a return or refund within 14 calendar days of receiving your order if:

✔ You contact us within this timeframe with a valid reason
✔ The item is unused, in original condition and packaging
✔ The item is damaged or defective upon arrival

Non-Refundable Items
🚫 Personalized or custom-made eyewear
🚫 Used, worn, or altered items
🚫 Items marked as final sale, clearance, or purchased during promotions

How to Request a Return or Refund
To start the process, contact our team with:

• Your order number

• A brief description of the issue

• Photos of the item and packaging (if applicable)

Return & Refund Procedure

1. Review & Approval
Our team will review your request and may request additional information or the return of the product.

2. Return Instructions
If a return is necessary, you’ll receive step-by-step instructions.
➤ Customers are responsible for return shipping unless the item is defective or incorrect.

3. Refund Processing
Approved refunds will be issued to your original payment method within 5–7 business days (subject to your payment provider’s processing time).

Important Notes

• Returned items must be in resalable condition and in their original packaging.

• Shipping fees are non-refundable, unless the item was faulty or incorrect.

• Wink & Wear reserves the right to decline returns that don’t meet our conditions.

• Excessive or abusive return activity may result in account restrictions.

Need Assistance?
For questions or help with your return, reach out via our Contact Us page. We’re here to ensure your experience with Wink & Wear is exceptional.